Terms of Service

1. Acceptance of Terms

Welcome to Preferred Hospice Care. By accessing or using our website, requesting information, or receiving our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Preferred Hospice Care. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting to our website.

2. Description of Services

Preferred Hospice Care provides hospice and palliative care services throughout Southern California. Our services include:

• 24/7 hospice care and medical support
• Pain and symptom management
• Emotional and spiritual counseling
• Family caregiver support
• Bereavement services
• Care coordination with healthcare providers

All services are provided in accordance with applicable federal, state, and local laws, including Medicare and Medicaid regulations.

3. Eligibility for Services

To be eligible for hospice care services, patients must:

• Have a terminal illness with a life expectancy of six months or less, as certified by a physician
• Choose comfort care over curative treatment
• Reside within our service area in Southern California
• Complete all required enrollment documentation

Eligibility determinations are made by our medical team in consultation with the patient's physician and in accordance with Medicare hospice guidelines.

4. Patient Rights and Responsibilities

Patient Rights

As a patient, you have the right to:

• Receive care with respect for your dignity and privacy
• Participate in developing your care plan
• Receive information about your condition and treatment options
• Refuse treatment or revoke hospice services at any time
• Have your pain and symptoms managed effectively
• Access your medical records
• File complaints or grievances without fear of retaliation

Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate and complete medical history
• Following the agreed-upon care plan
• Treating our staff with respect and courtesy
• Notifying us of changes in your condition or contact information
• Providing a safe environment for our staff to deliver care
• Understanding your insurance coverage and financial responsibilities

5. Payment and Insurance

Hospice care is covered by Medicare, Medicaid, and most private insurance plans. We will:

• Verify your insurance coverage before services begin
• Bill your insurance directly for covered services
• Provide you with information about any out-of-pocket costs
• Work with you to address financial concerns

You are responsible for any co-payments, deductibles, or non-covered services as determined by your insurance plan. We do not deny services based on inability to pay.

6. Website Use and Restrictions

When using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses, malware, or harmful code
• Not scrape, copy, or reproduce website content without permission
• Not impersonate others or provide false information
• Respect intellectual property rights

We reserve the right to terminate access to our website for violations of these Terms.

7. Medical Information Disclaimer

The information provided on our website is for general educational purposes only and does not constitute medical advice. You should not rely on website content as a substitute for professional medical consultation, diagnosis, or treatment.

Always seek the advice of your physician or qualified healthcare provider with questions about your medical condition. Never disregard professional medical advice or delay seeking it because of information on our website.

8. Emergency Situations

If you are experiencing a medical emergency, call 911 immediately. Our website and contact forms are not monitored 24/7 and should not be used for urgent medical situations.

Current patients experiencing urgent (non-emergency) issues should call our 24/7 hospice line at (888) 264-4401.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Preferred Hospice Care or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may view and print content for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, requires our prior written consent.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of these external sites. Your use of third-party websites is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Preferred Hospice Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our website
• Errors or omissions in website content
• Unauthorized access to our servers
• Interruption or cessation of website functionality

This limitation does not apply to liability for medical malpractice or gross negligence in the provision of healthcare services.

12. Indemnification

You agree to indemnify and hold harmless Preferred Hospice Care, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of our website.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation is unsuccessful
3. Binding arbitration or litigation in Los Angeles County, California, if mediation fails

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Preferred Hospice Care regarding the use of our website and services.